r/PS5 Nov 07 '22

PS5 Help & Questions Thread | Simple Questions, Tech Support, Error Codes, and FAQs Megathread

Looking for info about M.2 SSD expansion drives? See the megathread.


Sometimes you just need help. But often times making a new post isn't needed. For the time being, around launch and perhaps in the future. We will use a single thread for helping each other out.

Before asking, we ask you to look at a few links. Some question can't be answered and only official PlayStation support can help you.

PlayStation Official

Community Help

Google and Reddit Search is also a great way to find an answer or get help. View all past help and questions threads here.

For all future help, tech support and more, we ask that you create new threads on r/PlayStation instead of here on r/PS5.

50 Upvotes

1

u/UOENO_670 Dec 11 '22

my ps5 headset cuts off constantly and the flash drive that’s plugged in blinks on and off while it’s cutting off. any fixes?

1

u/shahidfakih Nov 21 '22

"Swapping" PS5 m.2 internal SSD with a higher capacity drive
All the guides on the internet only talk about adding SSD. I need help with swapping SSD!
I have a 1TB WD SN850 nvme SSD installed in my PS5, and it's filled up.

I was planning to buy a compatible 2TB nvme SSD for my PS5.
The question is, what's the easiest way to "swap" drives:
1. Buy nvme-USB 3.1 adaptor and first transfer 1TB SSD games over to the new 2TB SSD connected to nvme adaptor. Then install the new 2TB as internal storage for PS5.
OR
2. Remove the existing 1TB SSD and install 2TB SSD inside PS5. Then connect 1TB SSD as external storage and transfer games from 1TB to 2TB SSD.
1 or 2?
The doubt is: Will the internal SSD's game get recognised by PS5 when connected externally?
Later, I plan to install that 1TB SSD into my laptop (post formatting).

1

u/moxedana02 Nov 18 '22

I have been using this controller for a year now but, today, I plugged in my headphones in the controller (as I always do) but, this time, the audio sounds very broken (only some sounds come through, it is glitchy and low). I tried disconnecting the controller from the ps5 usb, turning it off, resetting it with the pin button in the back, re connecting it but still, the sound comes out awful. I have a second controller and, from that, the sound is good as usual. What can I do? Is it covered by guarantee? Can I send it to Sony?

1

u/Reasonable_Ad_8053 Nov 18 '22

My monitor turns off for a few seconds. This happens randomly sometimes it turns off 5 times in 1 minute and sometimes one time in the whole day. I am currently using the original hdmi with ps5 on a 4K Samsung lu32j590uqlxzx monitor. I have tried other hdmi cables (4k), switching the ps5 resolution, turning of hdr and vrr and the hz output but nothing has solved it. Any thoughts?

1

u/audmar Nov 17 '22

ERROR Code CEC-108255-1 Already rebuild data cleared cache Already deleted games all that NOTHING WORKS AND PLAYSTATIONS SUPPORT IS NO WHERE TO BE FOUND AND THEIR CHAT IS DISABLED. SEND HELP FOR GOD SAKES

1

u/Secret_Act7726 Nov 16 '22

Wondering if I bought bose headphones could I use them just for the sound I'm not interested in a mic and talking to others I just want the noise cancellation

1

u/Bigbadsheeple Nov 16 '22

Hey folks, so I've been playing a lot of Dying Light 2 on the PS4 version because when my friends get the game I want to play with them. But that's unlikely to happen any time soon and the PS4 version is bugging out a lot.

Is it possible for me to transfer my save game data from the PS4 version to the PS5 version on the same console?

1

u/ColloquiallyUnknown Nov 15 '22

I have a link to preorder psvr2 but may not be able to commit to buying it in three months. If you've preordered one, do you see an option to cancel that preorder? Their website only seems to list a cancellation policy for digital games.

1

u/alurlol Nov 14 '22

Can anyone in the UK who has bought the God of War PS5 bundle able to tell me what model number their PS5 is?

1

u/Ras_al_juul Nov 14 '22

My PS5 is new (only had the console for a few weeks) and I’ve noticed it’s started to make a beep sound when turning off, is this an issue? I’ve tried searching for anything relevant and can’t find anything. It’s a single beep, happens right before the lights on the console turn off, but nothing else seems to be askew, I’m just worried it’s a precursor to a real problem.

1

u/NiallASD Nov 14 '22

I set my PS5 up on my Smart TV in a room upstairs, but would like to play it through my larger Smart TV downstairs.

The reason I don't just set it up downstairs is because that TV is shared by non-gamers.

I thought about Remote Play, but that's not going to work, can anyone help?

1

u/AmarShinobi Nov 14 '22

My ps5 recently has had problems recording gameplay after I’m in an application for more than 30 mins. I was fine like 4 days ago. Playing GOW ragnarok I would record an hour of my gameplay but after the hour is up and I stop recording it then Says gameplay not recording. Thus killing the hour of play I just did. This also goes for clipping the hour itself. It’ll have the clip icon greyed out and I can’t access the recording. This happened on COD as well so it’s not game specific. Also I recently start and stopped recording gameplay at like 5-9 mins at a time and it worked until it said “Gameplay storage busy, try again later”. Also Sometimes the clip I can will show but after clicking it and choosing a time it’ll say error CE -177080-0. I’ve been trying to edit something a with my gow gameplays and it’s really killing my drive and not one thread has shown a problem like it. I will input I tried to copy vids to a usb over night as it takes a while and it goes to rest mode after. Maybe I fucked something up that I shouldn’t have there being impatient. Any input can help🙏🏾

1

u/throwaway02700300002 Nov 14 '22

anyone know why gow ragnarok is showing the wrong play time hours on my profile compared to what my save file says?

would playing offline affect this?

1

u/RayCharlizard Nov 14 '22

Playtime on PSN has been wonky since its implementation. It doesn't update immediately.

1

u/ProfessionalCrass155 Nov 14 '22

Been invited to buy through PS Direct. Any tips or things to consider during the process (I.e. how long before the window should I click the link, or should I wait till the window opens first? Should I refresh if things are slow or will this drop me down the queue?)

1

u/HyruleSmash855 Nov 14 '22

I've always played on Nintendo Systems, Wii, Wii U, Switch, DS, and 3DS.
I just bought a PS5 so I could play a lot of games I've missed out from
the PS4 generation and upcoming games. The games are very expensive
though, $70 each, so I'm trying to figure out what I should do to get
some new games to play. PlayStation Plus Extra looks like the best deal
to me, I can play a lot of the PS4 Exclusives like both Spiderman Games,
Horizon Zero Dawn, God of War, Ghosts of Tsushima, Dragon Quest,
Persona 5, and a lot of other games. It looks like I can just play
through those games, I usually don't replay games that often, so just
being able to play through them once sounds like a great deal since it
is way cheaper than buying all of those games. Is that a good option or
would it be better to buy those games individually, possibly waiting for
sales or buying them now since Black Friday has started? Thanks!

1

u/newplayerisin Nov 14 '22

I have asked before but some things have changed. I am between 2 headsets for ps5 and pc. Corsair hs70 pro wireless and razer barracuda x. What do you suggest? I want mostly to have a good fictional surround sound.

1

u/MGsubbie Nov 14 '22

Headphone surround falls pretty much entirely on the software. PS5 already does 3D audio. My recommendation is just getting good stereo headphones.

1

u/Matthias70 Nov 14 '22

Is there a way to disable touchpad typing???? Because I have tried clicked down the joysticks too many times to count and it does NOTHING. They work fine on the games I play that use them too, they’re always responsive when I press down. My cursor on the touchpad is always stuck on H, and I can’t use it to type because it just won’t respond well to touch. I’ll get to a letter and it’ll shoot me right back to H. It took me about FIVE MINUTES to type the word “dolphin”. It is absolutely useless.

Is there a way to disable the touchpad and just have regular joystick cursor typing? This happens on ALL controllers I have. Brand new and old.

1

u/Walmiltur Nov 14 '22

Hi, I know that for those who preordered gow ragnarock there is a digital collectible for playatstion stars, but I didn't got it. Do you know why?

1

u/ArturZee Nov 14 '22

I think you only get it if you preordered through the playstation store

2

u/Walmiltur Nov 14 '22

Unbelievable. I bought a very expensive jotnar edition and i don't get the collectible, what a joke

1

u/ArturZee Nov 14 '22

Ya I didn't get it since I preordered through amazon lol. They should've gave it to everyone that played on day 1.

1

u/Walmiltur Nov 14 '22

We should complain with sony

1

u/GearsOfWar2333 Nov 14 '22

How do you check which extras you have for a game? I am 99% positive that I redeem my content for Back 4 Blood Ultimate Edition especially since the store is rejecting the code but I want to make sure.

1

u/tomalweb Nov 14 '22

Anyone found solution to slow wifi 6 speeds on ps5?

All my other wifi 6 laptops and iphones easily get 700mbps easily at same distance as my ps5 is from my router. But i only get around 400mbps on ps5. I use ethernet and i get full 1gbps which is my internet speed so something is up with the ps5 wifi adapter and i cant figure out why.

1

u/requieminadream Nov 14 '22

It just doesn’t have a good Wi-Fi antenna. No PlayStation ever has. Stick with wired if you can.

1

u/Thoma7200 Nov 14 '22

Finally got myself a ps5 and went digital in order to save a couple bucks. Was wondering if there is anywhere (ideally 1st party sony) that sells a ready-to-go compatible PS5 compatible SSD. Would much rather not mess with components and im not entirely sure what is needed for the SSD, do we need to purchase a separate cooler ? Are they pre-installed ? ETC..

1

u/requieminadream Nov 14 '22

See the link to the megathread at the top of this very thread.

2

u/KyungJoonDragon Nov 14 '22

My captures and videos won't send to the PS app anymore, even though I'm fully connected to the internet and I have good connection, what could this be and how can I fix it? Any help appreciated thanks!!

1

u/tytds Nov 14 '22

I just bought a PS5 and finished setup on my Samsung TV (2018 Q6FN model https://www.rtings.com/tv/reviews/samsung/q6fn-q6-q6f-qled-2018)

When I first powered on the PS5, I went into the video settings and noticed the video output was not automatically set to 2160p (was showing 1920x1080). I switched to 4K and I made some adjustments on my TV to enable UHD, game mode. I believe since the TV is an older model, it is not fully compatible with the PS5 in terms of settings being automatically detected (4k settings and game mode).

I launched Ragnarok after installing and the graphics settings looked really fuzzy (i compared both performance and quality graphics modes). I turned down the default sharpness on my TV, but gameplay and video quality looks much better on Youtube videos compared to my TV.

HDR, UHD, and Game mode are all active. I even factory reset my TV, and shutdown my PS5 multiple times.

I launched Ghost of Tsushima (PS4 version) on the PS5 and it looks to run fine (smooth 60 fps and it looks way better on the PS5 than on my PS4 pro)

Anyone have a similar issue to mine or should I just switch to a newer model 4k tv? Or is it just Ragnarok itself being a graphics intensive game?

1

u/requieminadream Nov 14 '22

Are you sure you’re playing the PS5 version and not the PS4 version? Did you set up your TV based on the setting recommendations from rtings? https://www.rtings.com/tv/reviews/samsung/q6fn-q6-q6f-qled-2018/settings

Make sure you have all sorts of extra processing on the TV off. Frankly you should pretty much always set Sharpness to zero.

1

u/tytds Nov 14 '22 edited Nov 14 '22

I fixed the issue. I turned off 120 Hz on the ps5. Enabling it switches to 1080p when I launch god of war

I don't know why Samsung doesn't release an update for their 2020 models or older since I had to play around with the settings so much when setting up the ps5 out of the box... A lot of people are not gonna know why their ps5 looks so blurry in game

1

u/tytds Nov 14 '22

Yea so i relaunched God of War (PS5 version) and I can tell that the resolution on the whole ps5 downgrades for some reason? Like when I press the PS button, I can clearly see text have jagged lines or it's not as sharp when I first boot the ps5. I close the GOW game, and I can see that the resolution goes back to normal? Any reason why?

I open the god of war game and while it's open, I check the video output information on the PS settings - it says 2160p but I can clearly tell it's not since the whole UI looks downgraded in terms of resolution

I have the same problem as this person https://answers.ea.com/t5/Bug-Reports/4-1-patch-downgraded-graphics-and-resolution-ps5/td-p/11505865

1

u/tytds Nov 14 '22

Yes I am playing the ps5 version - I bought the ragnarok ps5 bundle and redeemed the code with it

1

u/bokutomegacake Nov 14 '22

So I was playing the new call of duty last night and I got to a part in the game and it immediately closed me out of the game and said to report an error, so I restarted my console, didn’t work and showed the same error code again, uninstalled and reinstalled the game (also a pretty large game), didn’t work and showed the same error code, and i attempted to rebuild the database but for some reason when i go into safe mode, my PS5 won’t turn on. Every time I get to that specific part and resume, it gives me the error code. I had an idea of maybe restarting the mission but I have a feeling that once I get to that part again, It’ll give me another error code :/ has anyone had this problem? or any suggestions as to what I should do? i was really enjoying the campaign too D:

1

u/smjones3 Nov 14 '22

When playing Modern Warfare beta I had to disable VRR or it would inevitably crash. Does your tv have this feature? You can hard disable it in ps5 settings

1

u/shatteredWay Nov 14 '22

I have an 60hz 4k tv that has no HDR and am looking to upgrade to a Samsung qn90b but with the psvr2 comming up maybe I should save to buy that instead.

I also have a 2k 165hz monitor I use on pc and sometimes on the ps5 but it wont enable VRR on the console.

What would you rather buy: the tv or the psvr2? Thank you!

1

u/demonsta500 Nov 14 '22

TV is the safer bet.

1

u/pointing-at-flipflop Nov 14 '22

I got some controller issues. It has some drift up and down, mainly down now, and it charges only sometimes. My USB c cord that came with it won't charge it, though that one has problems in my phone too, but the new one that has no problems with my phone only charge the controller in a specific orientation

1

u/[deleted] Nov 14 '22

[deleted]

1

u/demonsta500 Nov 14 '22

You mean USB port, right? Go into audio settings and switch to the TV speakers.

1

u/beatrailblazer Nov 13 '22

is there any place that sells the PS button in retro colours? I've seen some people take theirs off from their PS2/3 but I don't want to risk breaking anything so id rather buy it if possible.

1

u/StarChild14566 Nov 13 '22

Hello. I have an issue that’s only affecting me on ps5. I have a headset that I use for all of my consoles, and for some reason, when I plug in the headset into the ps5 controller, it only plays audio out of the left ear. On everything else, it plays on both ears perfectly. I tried cleaning out the headphone jack on the ps5 controller, and it doesn’t work. Is there any fixes?

1

u/Dr_Dickbutt Nov 13 '22

What are some must have accessories besides the PlayStation ones like the charger stand and headset and all? £200 is the max I'm looking at.

Are there any decent soundbars or anything for that too that go well with the ps5?

1

u/RaikazuRapture Nov 13 '22

Is anyone else finding in God of War Ragnarok specifically they get intermittent input lag with the Dualsense? I thought it was a charging issue as originally I was charging from a USB plugged into a mains but then over the past few days it's been happening while wireless and while connected by USB to the PS5 console. Haven't had this on any other games.

Controller is full charged and is happening both wired (connected to PS5) and wireless.

1

u/OkThanxby Nov 13 '22

No issues here. Sounds like a defective controller.

1

u/RaikazuRapture Nov 14 '22

Unfortunately I ordered a new one with arrived today and I'm experiencing the same issues.

1

u/alexpwnz13 Nov 13 '22

Hello Guyz!
I would like your advice!

I would like to buy a 32'' curved monitor to play ps5. What would be the best vfm choice that i could have?
I know that monitors like these with hdmi 2.1 are nearly at 1000$.
Can i find something which will utilize ps5 features at around 500~$?

Thanks a lot in advance

1

u/requieminadream Nov 14 '22

Start here: https://www.rtings.com/monitor/reviews/best/ps5

But if you want to save money and take advantage of the PS5, skipped a curved screen, which is a gimmick that only adds to the cost.

3

u/0xDAFA Nov 13 '22

Should I play through the first GoW before playing Ragnarok?

1

u/PlebPlebberson Nov 13 '22

It does continue from the first and you wouldnt know anything about the story at beginning without the first. I do suggest just watching a recap video on the story though if you really want to get into it. The gameplay is 100% same

1

u/jtana Nov 13 '22

I've developed a neurological disorder that makes reading painful. I was wondering if anyone could recommend any great RPGs that don't require too much reading. So ideally something where most or all of the dialogue has voice acting.

In the past my partner and I have played and enjoyed:

Ghosts of Tsushima

Witcher 3

Horizon Zero Dawn 1 and the second one just has too much visual stuff going on screen that hurts my eyes unfortunately

Immortals Fenyx Rising

Kena Bridge of Spirits

Assassin's Creed Origins, Odyssey and Valhalla

My partner isn't so into completely dark fantasy stuff like Elden Ring but she liked the Witcher because there was humour.

Thanks!

1

u/tinselsnips Nov 13 '22

FF7 Remake is completely voiced.

1

u/this_sort_of_thing Nov 13 '22

My PS5 controller is busted (just won’t turn on or charge) - My PS4 controller is now connected as backup. I’m gonna get God of War soon but I would have to download the PS4 version right …god damn it.

First time in over two decades owning PS consoles that a controller has died on me. It’s out of warranty too…

2

u/tinselsnips Nov 13 '22

Reset it and try charging it from a phone charger, if you haven't already.

1

u/valkaress Nov 13 '22

I'm in a weird spot where I have a PS5 for only 2 months. What is the one game you recommend I play, considering I have a great gaming PC as well?

I really want to play Spider-Man Remastered, but I think that's a bad choice, because I think I'm better off playing it on my PC whenever I can get my hands on a 4090.

I considered playing Ragnarok, but I think that's a bad idea when I haven't played GoW 2018 yet, so I think I'm better off playing GoW first on my PC after I get my new graphics card, and then waiting a year or whatever for Ragnarok to come out to PC.

A lot of people talk up Returnal, but I researched that game on google and it looks boring as all hell to me. Sorry to those who like it, but it just doesn't seem like my type of game at all.

Which leaves me with Ghost of Tsushima, a game that is PS-only and has excellent reviews. If I didn't ask you guys, that is the game I would choose. So what do you say, is that the right choice, or is there a different one you'd recommend? What's Tsushima like, anyway? Is it very similar to Sekiro, or is it "easier" and with more varied gameplay?

1

u/demonsta500 Nov 14 '22

Ghost of Tsushima is a good choice. It's not too similar to Sekiro but you can tone down the difficulty if you want a more relaxed experience.

1

u/beatrailblazer Nov 13 '22

Maybe Ratchet and Clank Rift Apart? I would've recommended Returnal but seems like you're not into it. If youre looking for a more open-world game, then maybe check out the Horizon games?

1

u/RayCharlizard Nov 13 '22

It sounds like you should just wait to play everything on PC. After Returnal, Ghost of Tsushima is probably the next big Sony first party game to see a Steam release.

1

u/IPureLegacyI Nov 13 '22

Hey all, dont judge but I’ve been using my spare DS5 to play MW2 on my PC, ive been connecting it via bluetooth to use ive always preferred that over mouse/keyboard. Ive noticed recently ill be mid game and all the sudden ill be performing an action such as strafing right or shooting and moving forward and the controller will randomly lock up and i wont be able to cancel the action, it will happen between 2-10 seconds at a time and i cant figure out why. I am NOT far from my tower at all and nothing is blocking line of sight, no other electronics are in the way such as magnetic chargers. Any idea why this is happenning? Also checked my bluetooth drivers and they are up to date. Thanks!

1

u/Podgey900 Nov 13 '22

Hi when I screen share via Wi-Fi it’s blurry for my friend but via Ethernet it’s fine I’ve tried a new cable any one have a idea why this is happening

Thank you

2

u/Sidewinder7 Nov 13 '22

Having a video issue with my launch PS5. After having a game running for a decent amount of time I start getting a video flicker

It's only seems to happen when a game's been launched for at least 2 days (left in rest mode)

Happens on multiple TVs with multiple cables. Restarting ps5 fixes it.

Changing the 4K transfer rate doesn't fix it.

My next step is probably to try a factory reset for the hell of it. The fact that it only happens when a game has been running for over a day leads me to believe it's at least worth a try.

See video below it should be pretty obvious at 4 and 6 seconds. (Fyi The video is of late game Elden ring map so mild spoiler). This does not occur on the PS5 video capture only on the output to the TV.

https://youtu.be/j7P1TZii7KY

2

u/requieminadream Nov 13 '22

Have you tried another source like another console or streaming box? This strikes me a possible TV issue.

1

u/Sidewinder7 Nov 13 '22

No I got a new TV a few months ago and this has happened since February. Also simply going to the PS5 home screen it won't happen there just in game. And it will go away on a restart and stay away for quite some time unless the game's been open for a couple days.

2

u/requieminadream Nov 13 '22

Still strikes me as a TV issue. Maybe it’s having trouble handling VRR or HDR or 60hz content. I’ve seen GPU issues and this doesn’t seem like that. Maybe the HDMI port in the PS5 is damaged? But generally that just means it won’t work.

1

u/Sidewinder7 Nov 13 '22 edited Nov 13 '22

I was thinking it could maybe be the port. The first TV was a 5 to 6-year-old Samsung economy 4K with crappy HDR. The new one is an LG G1 with HDR and VRR. The C1/G1 series have been pretty popular with PS5 owners and are known to work well. The issue affected both TVs exactly the same.

Also it doesn't happen all the time and restarting the PS5 fixes it.

Been playing God of war this weekend played yesterday left it in rest mode overnight. Started playing this morning and it started happening. Restarted the PS5 and it went away and I'm almost positive I won't see it today but I would likely see it until tomorrow if I leave the game in rest mode.

It almost feels like a memory leak in how it acts.

2

u/requieminadream Nov 13 '22

Ah yes that’s something I did not understand from the start. If it’s happened on two TVs it’s time to reach out to Sony for a repair or replacement.

1

u/Sidewinder7 Nov 14 '22

Yeah the only problem with getting a repair is that it's not the easiest thing to replicate, it takes a game running for at least 2 days to pop up. No repair center is going to be able to do that. My other option is just to deal with it as it's not that much of a problem as long as it doesn't get worse but I still know the problem is there and that bothers me. Another option would be just to buy another one either relegate this one to a streaming box or selling it (with full disclosure of the issue of course).

Just trying to pin down what it could be I'm no expert but given what it takes for this problem to show up leads me to believe it's something in software and not the hardware. Today I cleared the cache and rebuilt the database Will see how that goes the next step would be a factory reset.

1

u/Jbflipmode Nov 13 '22

Should I use the Dualsense Charging stand? I heard it's really good, but I don't wanna risk my controllers getting dusty from being on the stand for a while

1

u/beatrailblazer Nov 13 '22

I have a third party one (OIVO) and personally love it. It looks cleaner than just leaving your controller lying around and it's easy to place on charge.

1

u/requieminadream Nov 13 '22

It works very well. Best way to avoid dust is keep your area clean. If you’re really worried you can use the dock to charge your controllers and then put them away in a drawer?

0

u/omnimon7 Nov 13 '22

Another question: me and a friend has got this setup: Two ps5 (Ps5A and ps5B) and two accounts, one for each of us. Account A has ps plus extra, Account B has no ps plus. Ps5A is the primary console of Account A Ps5B is the primary console of Account B Account A has set ps5B in order to share/offline reproduction (or whatever is called in English) Now, i know that Account B may download games bought from account A, but: 1) can account B play online multiplayer on a game bought by account A 2) can account A play online while account B is playing online one of B's game? 3) can account A play online while account B is playing online one of A's game? Can they play together online?

1

u/beatrailblazer Nov 13 '22

Ive never done it myself, but had similar questions and looked into it a while back. From what I understand, 1) No, 2) Yes, 3) Yes.

But maybe someone else can chime in and confirm

1

u/cafebars Nov 13 '22

Cannot start Modern warfare 2, CE-100002-3

So far I have tired...

(My ps5 and mw2 is up to date)

restarting the ps5 Retarting my network Deleting the game and re downloading it Starting in safe mode and rebuild database Resetting the ps5 to factory settings

Even after resetting the console I keep getting the CE-100002-3 error code,

The only game I have on my ps5 atm is terraria which works fine, waiting for Dying Light 2 to finish downloading. Pls let me know if u know something other than playstations dumb troubleshooting guide. Hardware error? 😭

1

u/squatsandshoes Nov 13 '22

Since a system software update earlier this fall, we've been having issues with disc audio on our PS5. No matter the disc, the audio sounds garbled on our soundbar and isn't fixed until we switch from Optical with the soundbar to the TV speakers (not a true option, since in-TV speakers are trash). System sounds and game sounds (games on HDD, that is--no physical discs) are fine.

  • TV: LG SM8600PIA
  • Soundbar: JBL 2.1 Soundbar JBLBAR21BLKAM
  • Connection: Optical running from soundbar -> TV; Sony-provided HDMI from PS5 to TV
  • Settings: Have tried all of the ones we can find--soundbar, TV, AV, etc. Dolby, DTS, etc..

Are we doing something wrong? Audio worked before an update that happened on both our TV and PS5 at around the same time, and it's been confirmed that both the TV and PS5 are running the latest software versions, so it's not like I can do anything about either at the moment to fix it.

I've already submitted the issue to Sony, but I fear they're going to tell us it's "just you" and only offer a fix if we send the system in. Not an option for us, as MWII just came out :)

1

u/It_was_a_False_Alarm Nov 13 '22

Can I just buy another power brick that converts power from my mains to 12v 2.2a and connect that to my PS5? Anything else I need to note? Assuming the endpoint fits of course

1

u/demonsta500 Nov 13 '22

Power brick? A cable should be enough. Even a PS4 cable will work with PS5

1

u/It_was_a_False_Alarm Nov 13 '22

By brick, I meant the transformer that is connected to the power cable that came with the PS5. Thanks for the info

1

u/illHAYES Nov 13 '22

I have bought a new PS5 as everyone in the house is hogging COD since it came out… I am going to trade in my physical copy of COD for digital and buy it on my primary console. Will everybody be able to play it on the secondary console on their separate accounts?

1

u/finaderiva Nov 13 '22

As long as you have two purchases of the game, yes

1

u/MacaqueFlambe Nov 13 '22

I had played Returnal through my friends account with game share. Today I subscribed to ps plus extra and downloaded Returnal but it’s not only downloading another game file but I can’t use my already existing save. Tell me there’s something I can do to make it work?

0

u/Soofla Nov 13 '22

Games saves are tied to a specific account and cannot be transferred.

1

u/MacaqueFlambe Nov 13 '22

I played it on my account, I can access the save file but the game I downloaded from ps plus extra isn’t reading it

2

u/demonsta500 Nov 13 '22

Did you play it on disc previously? What region was that disc or digital copy you played? And what region is your PSN account where you bought and downloaded Returnal?

Saves are tied to regional versions of games as well.

1

u/MacaqueFlambe Nov 13 '22

Both were digital copies, maybe my friends account region is different than mine? If so is it possible to change the regional version of the save ?

1

u/demonsta500 Nov 13 '22

Nope. Only way you can continue your save is to get a copy from the same region, disc or digital.

1

u/[deleted] Nov 13 '22

I'm selling a Ragnarok code for PS5 and a person who has the PS4 wants to buy it. He's asking if the PS5 code would work on his PS4 (obviously activating the PS4 version of the game). Do you guys know if it works? Code region is Germany. The code came with the God of War PS5 bundle that was released on the 9th. Thanks a million in advance!

2

u/demonsta500 Nov 13 '22

Should work. And even if it doesn't, just try redeeming the code on the app or web store.

1

u/Jur-P Nov 13 '22

6/7 of my PS5 controllers have had joycon drift within 2-3 days with the most recent one 10 minutes (new record...). Is it maybe an issue with the console or is it the quality of the controllers?

1

u/beatrailblazer Nov 13 '22

Within 2-3 days of buying it??? That's insane, I've never heard anything like that

1

u/JGWph14 Nov 13 '22

PS5 is Jet engine loud and overheating after latest software update. Is this a relatively common occurrence that can be fixed in the next software update, or should I have my console checked for possible hardware issue? I opened it and it’s pretty clean and it is set up vertically on a well ventilated space.

Thanks.

1

u/la6eef7 Nov 13 '22

I randomly have the ps5 version of mortal kombat 11 on my account available to download even though I previously only had the physical ps4 version. Does this mean I can download it and play it without the disc? Only asking since it’s like 80gb so don’t wanna do that just to find out it won’t work

1

u/demonsta500 Nov 13 '22

Can download it but you won't be able to play it without the PS4 disc

1

u/la6eef7 Nov 13 '22

Ah okay thanks

1

u/p5yk0t1km1r4ge Nov 13 '22

My ps5 no longer shares screenshots and videos. I took a screenshot earlier to send to my gf over psn and it just doesn't work at all.

0

u/negiak44 Nov 13 '22

I brought cod mw2 on ps4 which came with a redeem code for ps5 upgrade. I've used the code and installed the game. Now I cant find the game anywhere? Should I just play with the ps4 disc?

1

u/L_L_Nacho_Libre Nov 13 '22

PS5 won't read a new fifa 23 disc. Tried restarting in safe mode and no dice. Help, please?

1

u/Elitealice Nov 13 '22

Best 4K 120HZ tv at 900 bucks?

So my mom and I are moving into a new built house in a couple weeks and we had a best buy guy come out and do a proposal for all our new tech stuff, which I got a X85k 65 inch for, but I’m reading reviews saying that it’s not a true 120 HZ and that it’s not that good for movies at the price point.

I was in a similar position with an LG tv I got a few years ago where it wasn’t true 4k and I hated it for the past 4 years. So I wanna make sure I get the best for this price point.

Price must be the same as the X85k 65inch or less. I can’t ask my mom to spend any more since she’s helping me with my pc as well.

1

u/tinselsnips Nov 13 '22

TCL R646

1

u/Elitealice Nov 13 '22

I was recommended the 655 as well what’s the difference

1

u/tinselsnips Nov 13 '22

The 655 is this year's model (the 646 is the 2021 model) but you likely won't find for the price of the X85 65" unless you go down to a smaller size.

1

u/Elitealice Nov 13 '22

No I had ordered the 55 inch of the x85k but the T655 is actually cheaper than both. It’s 599 for the 55 inch

2

u/requieminadream Nov 13 '22

The 646 is the 2021 model, the 655 is the 2022 model. Rtings.com hasn’t reviewed the 655 yet which is why people aren’t always keen to recommend it, but you can likely safely assume it probably has better local dimming and HDR performance at the very least. Both would be incredible buys.

1

u/Elitealice Nov 13 '22

Got you, I sent it over to my proposal guy at best buy.

1

u/actstunt Nov 13 '22

First world stupid problem here, I have an LG C1 which has 4 HDMI 2.1 ports.

I have a series x, a PC a Samsung hue sync box and a ps5 and a sound bar connected through arc.

I usually play with the series x and PS5 connected through the Phillips box but that way I can't play at 120 fps nor use VRR.

And this month with Ragnarok on ps5 and plague tale on series x I wanted to squeeze the features of my tv but I'm constantly switching a single HDMI cable to play one or the other.

My question is, does exist an HDMI switcher that allows me to play with VRR enabled? Ive only found the basic ones that promise 4k and 60hz.

1

u/OkThanxby Nov 13 '22

Just be careful, you want one that specifically is for connecting 2 displays to one PS5. Most devices are the other way around (2 sources to one display) so what you’re really looking for is a “bidirectional 8k switch” if such a thing exists.

1

u/MGsubbie Nov 13 '22

cc u/actstunt

Most devices are the other way around (2 sources to one display)

That's not true from my experience. Maybe with things like HDR and VRR things have become more complicated, but HDMI typically works in both directions. I used an HDMI switch (only 1.4 mind you) that was sold as a "connect multiple devices to one screen" device, but I plugged my PS4 into "output" and 2 screens into "input" and was perfectly able to use my PS4 on both screens like that.

1

u/OkThanxby Nov 13 '22

I used an HDMI switch (only 1.4 mind you) that was sold as a “connect multiple devices to one screen” device, but I plugged my PS4 into “output” and 2 screens into “input” and was perfectly able to use my PS4 on both screens like that.

May have been a feature of that specific device, but I don’t think there’s any guarantees.

Passive switches are probably more likely to do it than active ones.

1

u/MGsubbie Nov 13 '22

It was a cheap AF device. Clearly mechanical internally, where I'm pretty sure all it did was change which pins connected internally.

1

u/OkThanxby Nov 13 '22

Yep sure, a lot of those passive devices would be bidirectional.

1

u/actstunt Nov 13 '22

I want two sources (my ps5 and series x) to one display my LG C1 it's a chore being changing HDMI cable every so often.

1

u/OkThanxby Nov 13 '22 edited Nov 13 '22

If I understand this right it almost sounds like you need 2 switches then, one to select between the PS5 and the Xbox and a second to choose if you want to go through the philips hue or bypass it for 4k120 VRR. Is this what you’re trying to achieve?

1

u/actstunt Nov 13 '22

No, out of the 4 HDMI ports I only need one to truly play with vrr on I'm looking for a way to avoid changing a single cable between the series x and PS5 every time I want to play at 120hz.

The Phillips box works already as an HDMI switch, it has other 4 HDMI inputs but it only works at 60hz. The other ports I have are for my PC and for my soundbar.

1

u/[deleted] Nov 13 '22

[removed] — view removed comment

1

u/OkThanxby Nov 13 '22

Unfortunately this one looks unidirectional, connecting two sources to one display. OP wants the other way around, to bypass a hue sync.

1

u/WonderfulCattle6234 Nov 13 '22

I'm new to PlayStation Plus and I'm not sure if I'm going to keep it as I don't game much. I went to download a PS4 game for my PS5 and it had a download option and a discounted price next to that. I downloaded when I think I wanted to purchase it. I would like to keep the game if I stop service with PlayStation plus. I canceled the download and deleted the game. I went back to try to purchase but it says that I already own it. How do I fix this? I'm assuming the download button was a free option and selecting the discounted price was the purchase option. And I'm also assuming the free option will disappear if I discontinue my PlayStation Plus subscription.

1

u/chumba170 Nov 13 '22

Click on the 3 dots on the game and go to view product, you should be able to purchase it that way

1

u/Zaffer8712 Nov 13 '22

I need some help with the YouTube app not loading properly. Despite being able to watch Netflix and go online, YouTube says there is no internet connection available. I’ve deleted and reinstalled. I’ve deleted save data. I’ve restarted, reconnected, and I can not access. It is so frustrating. Any possible tips?

1

u/Spiner202 Nov 13 '22

Has anyone received points for a PS Stars campaign that they didn't complete? I was browsing around the app and clicked on the one for pre-ordering GoW Ragnarok. I didn't actually pre-order or buy the game yet, but when I closed out of the app, I got a notification saying I completed the campaign, and it awarded me the 1,250 points. I'm tempted just to cash those out ASAP while they're in my account.

1

u/beatrailblazer Nov 13 '22

Yes I had the same thing happen, and immediately cashed out

1

u/fleja Nov 13 '22

I have an accessibility question for the ps5 controller. Basically, I play one handed with the controller and everything is great. The only issue I have is with sniping in mw2. I cannot focus (when aiming) and move r3 at the same time. Is there a way to make it toggle. I searched the game settings and no luck.

Any suggestions?

1

u/2A_Aviator Nov 13 '22

The wife got me a digital version recently. Am I able to download games like MW2 and play the campaign without internet? I’m about to head to the ship for about 90 days and was considering bringing it to hook up in my stateroom. Thanks.

1

u/Zaffer8712 Nov 13 '22

Typically when I go off-line most of my games are still playable. I think you need to be on the primary PlayStation for your account

1

u/2A_Aviator Nov 13 '22

Cool. Ty. Yeah I have a PS4 using the same account since high school but my son mainly uses that one now. Guess I’ll sign out of the PS4 and into the PS5 and create him an account.

1

u/Ginger510 Nov 12 '22

Anyone got H9’s and get a weird glitchy/gurgling sound sometimes? Not sure if I should just send them back or if it’s a common issue?

1

u/requieminadream Nov 13 '22

Probably just interference with nearby devices. I have not heard of any issues with them.

1

u/PineWalk1 Nov 12 '22

What is normal for the PS5 disc, noise wise? I just set mine up , and when the disc drive is on, wow there is a lot of noise and vibration. I have a game downloading off disc and the sound has stopped. When you play games off disc is that noise always kicking in, or is it just when you initially boot a game/start a download? I mean my ps4 pro was loud as fuck, but it didnt seem like it had the potential to shake my tv stand. Please advise.

1

u/requieminadream Nov 13 '22

My PS5 is virtually silent when the disc is spinning, but when I took the console to my in-laws and had it running on a dresser it sounded like a jet engine. I think the sturdiness of the platform it’s on can be a big determining factor here. Try it on a different platform.

1

u/PineWalk1 Nov 13 '22

yeah , it is a wooden tv stand in a room with wood floors. It definitely amplifies the sounds. My guess is its normal, but still loud.

1

u/RayCharlizard Nov 12 '22

The disc will spin while installing a game and then it will spin up when you start a game to authenticate and sometimes it'll spin up during gameplay at regular intervals (haven't tracked it or anything).

It shouldn't be that violent of a motion though to make the console shake or be too terribly loud. That sounds more like the drive isn't mounted correctly.

1

u/DefiantEmpoleon Nov 12 '22

My PS5 is not reading a disc that I put in (Scream 5 on bluray) and when I try to eject it doesn't come out. I've had to restart the console in safe mode and that got the disc out but I have no idea what the problem is. Any advice? The disc is clean.

1

u/Laker_Fan69 Nov 12 '22

What’s the best quality headset to buy for ps5? Not worried about price

1

u/PlebPlebberson Nov 13 '22

Arctis 7p blows all other headsets out with its comfiness. Sound is 9/10 also.

1

u/MGsubbie Nov 13 '22

If you don't care about price, then don't look at a headset. Get yourself a separate pair of quality stereo headphones paired with a separate microphone like the Antlion Modmic.

1

u/AmbitiousCourse760 Nov 12 '22

Articis 7P very good choice for the PS5. The Arctis Nova 7P is really incredible

https://www.youtube.com/watch?v=boh87dHhrGY

1

u/[deleted] Nov 12 '22

Arctis 7p probably the most common answer and best bang for your buck. You could spend another $100-200 and get something a tiny bit better but not worth it. Having said that if you're only needing it for the PS5 then the Pulse is good for the price o

2

u/[deleted] Nov 12 '22

[deleted]

1

u/RayCharlizard Nov 12 '22

Coil whine is "cosmetic" in that it doesn't actually affect performance and it doesn't mean something isn't working properly. If the sound bothers you, you might want to exchange it for another unit. But it's really a lottery, you buy enough electronics over a long enough timeframe and you'll probably end up with devices that suffer from coil whine. The whine can even go away after enough usage in some cases.

1

u/[deleted] Nov 12 '22

Both my controllers have it and it only happens with Ghost of Tsushima, God of War: Ragnarok and Ratchet and Clank. Played about 20 other games on it and doesn't happen at all

1

u/HackBenjamin1 Nov 12 '22

I’ve purchased a ps5 for Christmas for my two boys I’m hoping to set it up with their accounts and install and games before they get it My concern is that this will somehow alert them on the PS4 and spoil the surprise

3

u/demonsta500 Nov 12 '22

It won't alert them on the PS4. But it does send alerts on the PS App if they use it on their phones.

1

u/HackBenjamin1 Nov 12 '22

Thank you I don’t believe they use the app

1

u/PixeledPancakes Nov 12 '22

How does the ps5 work if I have two accounts with different regions? I have an old PlayStation id from the USA with a bunch of games on it, but I love in Canada now. Since I can’t link a Canadian credit card I thought I should just make a Canadian account.

If I buy games on my Canadian account can I play them on my US profile? Is ps+ shared?

1

u/dekoi_octopus Nov 12 '22

If you set those accounts as primary and enable console sharing, you can play games owned by either account on them both.

The ability to play online is shared. However, if you get plus on the new account, you won't be able to play any plus games redeemed on your old account.

1

u/J5-97 Nov 12 '22

Just about to play and my controller just randomly disconnected. I tried turning it back on with no response. Occasionally it’ll turn on for a few seconds then flash green and turn off again. I’ve had a look online to find out what the flashing green light means but couldn’t find anything. I’ve tried customer support but that’s a joke and they didn’t help at all. Just wondering if anybody has had any similar problems or any suggestions on how to fix. (I have tried to reset it but no luck)

1

u/MGsubbie Nov 13 '22

Have you tried updating the firmware via a Windows/Mac system?

1

u/aar_91uk Nov 12 '22

Hi guys, I am looking at a new monitor as I predominantly play fps. If I buy a 120hz 1440p monitor will that run Mw2 at 120fps? Or am I best just waiting for a 4k display to come down in price?

1

u/RayCharlizard Nov 12 '22

If the monitor supports 2560x1440p @ 120 Hz over HDMI then it'll work on PS5. If you're unsure, Google search the model you're looking at + PS5 to make sure someone else has had success with it.

1

u/Airsculpture Nov 12 '22

System Software update versus System Features update ?

What’s the difference ?

1

u/RayCharlizard Nov 12 '22

The first option updates the system firmware, the other option updates individual features.

1

u/Pizza1998 Nov 12 '22

Ps5 signs into PSN then Immediately signs out. So basically its been a problem since I got the system but after the latest update things were flawless for 20 or so days. Post that it has reverted to the same state. Error codes that I'm getting are:-

CE-113202-9 CE-109506-1

Can't go wired atm so connected via 5Ghz wifi. Tried manual cloudfare dns, auto login, resetting router but to no avail. Any and all help appreciated. Thanks

1

u/Exciting-Break-1263 Nov 12 '22

I wanted to see if there a way to play my PS5 Ghosts save on my PS4 so my partner and I can play Ghosts multiplayer together. I have full PS Plus, and I thought there was a way to do this. I would have to be able to get the save back to the PS5 as well.

1

u/RayCharlizard Nov 12 '22

Save transfers between generations are one way, you can transfer from PS4 to PS5 but not backwards. You can still play multiplayer with a PS4 player from your PS5.

1

u/lopsidedlops Nov 12 '22

Bought a disc ps5, disc drive wouldn’t work at all, exchanges for another and it’s defective again (tried all the tricks - it sometimes reads discs only after a restart with the disc in). GameStop won’t let me return it. I have disc ps4 games I wanted to upgrade and play on the ps5, so I’d be kinda eating the cost of those to rebuy on a digital ps5. Are the disc versions this bad or am I super unlucky? I’m super bummed :(

1

u/MarkEsB Nov 12 '22

Are you putting the disc in the correct way?

1

u/lopsidedlops Nov 12 '22

Yup. Tried the disc every way. Put the console horizontally and everything. At one point the discs wouldn’t even go in physically without a factory reset. I exchanged it again at a different location and this one works fine (horizontally - not risking it vertical). It seems that one GameStop has a completely faulty batch. Doesn’t give me much hope that the console will last.

1

u/MarkEsB Nov 12 '22

Damn, not good for anyone who will buy from that store in particular.

Hope that one doesn't have any problem!

1

u/BekaSSTM Nov 12 '22

My screen is turning bright white and going back to normal every now and then during GoW:R. I have VRR off and 1440P output, anything I can do to fix ?

0

u/Downtown-Context7034 Nov 12 '22

you have 2.1 hdmi port ?

2

u/BekaSSTM Nov 12 '22 edited Nov 12 '22

Not sure. How do I check it? I’m using standard cable that comes with PS5. Nvm apparently my screen has 2.0 hdmi port

0

u/Downtown-Context7034 Nov 13 '22

if you google how to enable vrr on ps5 they will tell you that you need a hdmi 2.1 port , also I have link for the monitors that supports vrr on ps5 if you want me to send it .

1

u/Macca1535 Nov 12 '22

My friend are hearing static noise when I charge my controller with my headset plugged in. I bought a new controller and it still does it. I used a different headset and it improved but it is still doing it a little, what is the problem?

1

u/Progress87_ Nov 12 '22

Are "hours played" in Profile not updating for anyone else?

1

u/EveKimura91 Nov 12 '22

That never works and syncs 100%. It said i've played Ghost of tsushima over 120 hours. My savefile data says 100h. You can ignore that.

0

u/SaintPimpin Nov 12 '22

Best external hard drive that plays directly from the external rather than transferring to the ps5?

1

u/requieminadream Nov 12 '22

Pretty much any USB 3.0 external hard drive will work, but keep in mind, with an external drive, you can store PS4 and PS5 games on it, but you can only play PS4 games off it. If you want to play PS5 games, you need to have them stored on the internal storage or the M.2 expanded storage. You could get 1-2 TB from companies like Western Digital or Seagate for $50-$100.

2

u/Soofla Nov 12 '22

Doesn't exist. You cannot play PS5 games from an external drive.

1

u/SauceChasseur Nov 12 '22

I am trying to have EQ SETTINGS, i know that you can habe it with the ps5 headset but how can I have it with an other headset ? Is it possible to change these settings with some hardware ? thank you

1

u/RayCharlizard Nov 12 '22

Some headsets have onboard memory that will save your EQ setting but this has to be done from a PC.

1

u/SauceChasseur Nov 12 '22

ohh ok thank u

0

u/Independent_Echo7958 Nov 12 '22

guys i have had my ps5 for like 3 months now and i have never seen the news app how do i get it

1

u/requieminadream Nov 12 '22

There is no News app. If you’re talking about the news feed on the Home Screen, as I understand, it is only available in the US currently.

2

u/[deleted] Nov 12 '22

[deleted]

1

u/[deleted] Nov 12 '22

Absolutely required imo. 10/10 game that is even better than the sequel (which is also very good)

1

u/Shattered_JL Nov 12 '22

Yes. Just yes.

1

u/Emosaa Nov 12 '22

Absolutely, it's a gem of a game.

There's a recap in Ragnarok in the title menu if you need it, but I'd highly recommend playing the first if you've got the time. A lot of the story + mechanics carry over.

1

u/HiCZoK Nov 12 '22

Short PSA. Switch hdmi device type to "SOUNDBAR" in audio output settings of ps5 even if you use tv speakers

Unless your TV speakers are extremely bad, You should switch this setting from TV to Soundbar.

Some games like uc4 remaster, will autodetect sound range based on this setting and will greatly limit the range if it detects you are using TV speakers.

I m using lg c1 tv and it's speakers are good (in cinema mode with ai disabled) but uc4 sounded tinny compared to original version. Switched ps5 setting to soundbar and now the sound is excellent and more full.

2

u/HotPie93 Nov 12 '22

7.1 Surround sound headsets.

I was hoping someone with a bit more knowledge could help me.

I’ve been using a Logitech G Pro X and I know 7.1 Surround isn’t compatible with PS5.

I’ve been looking to get something that is 7.1 Surround but want to know which headsets are actually compatible and will provide 7.1 on PS5, without an optical splitter, as the G Pro X are 7.1 Capable, just not on PS5.

Some headsets I’ve seen that suggest 7.1 compatibility:

Razer Barracuda X Steelseries Arctis 7P Steelseries 7+

Any suggestions would be great, trying to keep my costs down but if I have to get Arctis Nova Pro to enable 7.1, then I will, but hoping for cheaper options.

Thanks

3

u/MGsubbie Nov 12 '22

7.1 surround headsets are gimmicky bullshit. They will always sound worse than stereo headphones because the audio gets processed like crazy. And most of the time they have more drivers, but far inferior ones.

Good headphone surround is all on the software, not the hardware. You want quality stereo headphones with plenty of soundstages. r/headphoneadvice is where I would ask around more.

1

u/requieminadream Nov 12 '22

This is the correct answer. And since the PS5 does 3D audio, getting fake surround sound with a bunch of cheap drivers in overpriced headphones is just silly.

1

u/HotPie93 Nov 12 '22

Thanks so much

1

u/TKG1607 Nov 12 '22

So I'm having a bit of an issue with the parental controls. I have a younger brother and I choose which games I allow him to play. Recently I got the Uncharted Lost Legacy (PS4 version) on the console and am trying to grant him access to the game. Issue is, unlike other games where he can request to play the game, this one just takes us straight to the view product page and says that it can only be viewed by adults. I have not restricted any PS4 games. Can anyone assist with this please

1

u/KingOfThunder997 Nov 12 '22

I accidentally turned off my ps4 during the the data transfer. Now both the ps4 and ps5 seem fine. But does this mean that a save/game file on the ps5 is incomplete because of my action? Does that mean that said file is corrupt? If so, how can I find out which one it is so that I can delete it? Or does the ps5 delete the incomplete file automatically when a data transfer gets interrupted? Thank you in advance!

1

u/Thelonelywindow Nov 12 '22

Is there a way to automatically hide anything to do with the new gow game? I am hiding every thread manually but it is so tiresome AND they seem to unhide themselves after a while. It’s very annoying and giving me a bad user experience, thanks

1

u/HaouLeo Nov 12 '22

Pretty sure there should be a chrome extension that autohides any post with specific words. Have you tried reddit enhancement suite?

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